General Terms and Conditions of Use

Site Publisher

WHENTOCOP SAS with share capital of €1,000

Registered with the Versailles Trade and Companies Register under number 897 587 937

Registered office: 26 Cours Exelmans, 78150 Le Chesnay-Rocquencourt, France

Email: hello@whentocop.fr

Website: www.whentocop.fr

Publishing Director: Louis Bigot

Hosting

The hosting of this website is provided by Vercel

Vercel

Postal address: 340 S Lemon Ave #4133, Walnut, CA 91789, USA

Contact: privacy@vercel.com

Development

WHENTOCOP SAS

Address: 26 Cours Exelmans, 78150 Le Chesnay-Rocquencourt, France

Website: www.whentocop.fr

Terms of Use

This site (www.whentocop.fr) is available in various web languages (HTML, HTML5, JavaScript, CSS, etc.). For better usability and enhanced visuals, we recommend using modern browsers such as Safari, Firefox, Google Chrome, etc.

WhenToCop? makes every effort to provide reliable information and to keep its websites updated. However, errors or omissions may occur. Users must verify the accuracy of the information and report any changes they deem useful. WhenToCop cannot be held responsible for the use of this information or for any direct or indirect damage that may result.

Cookies: The www.whentocop.fr website may ask you to accept cookies for statistical and display purposes. A cookie is data stored on your device by the server of the site you visit. It contains several pieces of information saved in a simple text file that a server can access to read and record information. Some parts of this site may not function without accepting cookies.

Hyperlinks: The website may contain links to other websites or other resources available on the Internet. Hypertext links established on this website to other resources available on the Internet cannot engage the responsibility of WhenToCop?. WhenToCop? has no control over sites linked to its websites and does not guarantee the availability of such external sites and sources. It cannot be held liable for any damage of any kind resulting from the content of these external sites or sources, including the information, products, or services they offer, or any use that may be made of these elements. The risks associated with such use are the sole responsibility of the user, who must comply with their terms of use.

Users, subscribers and visitors may not create a hyperlink to this site without the express prior authorization of WhenToCop?.

If a user or visitor wishes to set up a hyperlink to one of WhenToCop?’s websites, they must send an email via the contact available on the site to request permission. WhenToCop? reserves the right to accept or refuse a hyperlink at its sole discretion without having to justify its decision.

Services Provided

All company activities and information are available on our website www.whentocop.fr.

WhenToCop? strives to provide information on www.whentocop.fr that is as accurate as possible. The information on the www.whentocop.fr website is not exhaustive and the photos are non-contractual. It is provided subject to changes that may have been made since it was put online, and all information on the www.whentocop.fr site is provided for information purposes only and may be modified without notice.

Limitation of Liability

The Company is responsible for the quality and reliability of the published content. The information contained on this site is as accurate as possible and the site is updated at various times throughout the year, but may contain inaccuracies or omissions. If you notice a mistake, error or apparent malfunction, please report it by email at hello@whentocop.fr, describing the issue as precisely as possible (problematic page, type of device and browser used, etc.).

All content downloaded is done at the user’s own risk and responsibility. Consequently, the Company shall not be held liable for any damage suffered by the user’s device or any data loss resulting from downloading, bugs or incompatibilities. Furthermore, the user agrees to access the site using recent, virus-free equipment and an up-to-date browser.

Neither the Company nor the site can be held liable for indirect damages (such as loss of market or loss of opportunity) resulting from the use of the Site. Interactive spaces (e.g., the ability to ask questions in the contact section) are available to users. The Company reserves the right to remove, without prior notice, any content posted in this space that violates applicable French law, particularly provisions relating to data protection. Where applicable, the Company also reserves the right to hold the User civilly and/or criminally liable, especially in the event of racist, offensive, defamatory, discriminatory, sexist or pornographic messages, regardless of the medium used (text, photographs, etc.).

Intellectual Property

All elements of the site’s structure (photos, images, logos, Flash® animations, models, etc.), as well as technological elements (software, back-office administration, services offered, etc.) are protected by copyright and are the exclusive property of their respective authors, except in cases of full or partial assignment of rights in favor of WhenToCop?. All content provided on www.whentocop.fr, including but not limited to graphics, images, text, animations, sounds, logos, GIFs and icons, and their formatting, are the exclusive property of the Company, except for trademarks, logos or content belonging to other partner companies or authors.

In accordance with Article L.122-4 of the French Intellectual Property Code, any reproduction, distribution, modification, adaptation, retransmission or publication, even partial, of the content of the site is prohibited, regardless of the means or process used (reproduction, embedding, distribution, inline linking, framing, etc.). Any representation or reproduction, by any means whatsoever, constitutes an infringement punishable under Articles L.335-2 et seq. of the Intellectual Property Code. Failure to comply with this prohibition constitutes an infringement that may incur the civil and criminal liability of the infringer. In addition, the owners of the copied content may take legal action.

Contractual Limitations on Technical Data

Neither the Company nor the Site shall be liable for damages arising from the use of the Site. The User agrees to access the Site using recent, virus-free equipment and an up-to-date browser. The Site is hosted by a provider within the territory of the European Union in accordance with the provisions of the General Data Protection Regulation (GDPR: 2016-679). The objective is to provide a service with the best possible availability rate. The Host ensures continuity of service 24/7 and reserves the right to interrupt hosting services for the shortest possible periods, including for maintenance, infrastructure improvement, infrastructure failure, or if the Services experience abnormal traffic. The Website, the Company, and the Host cannot be held responsible for any malfunction of the Internet network, telephone lines or computer/telephony equipment, particularly due to network congestion preventing access to the server.

Personal Data Management

Protecting WhenToCop customer and user data is important to WhenToCop?, which complies with applicable data protection laws, including the Law of 21 June 2004 on confidence in the digital economy, the Data Protection Act of 6 August 2004, and the European General Data Protection Regulation (GDPR: 2016-679).

In general, you are not required to provide us with your personal data when you visit our website www.whentocop.fr.

However, there are some exceptions. For certain services offered by our site, you may be asked to provide certain data such as your last name, first name, job title, company name, email address, and phone number. This is the case when you complete the online form in the “contact” section. In any case, you may refuse to provide your personal data; however, you may then be unable to use some of the site’s services, particularly to request information about our company or to receive newsletters.

We may also automatically collect certain information about you while browsing our website, including: information about your use of our site (areas visited and services accessed), your IP address, browser type, and access times. This information is used exclusively for internal statistical purposes to improve the quality of the services offered. Databases are protected by the provisions of the Law of 1 July 1998 transposing Directive 96/9 of 11 March 1996 on the legal protection of databases.

Personal Data Controller

For personal data collected as part of creating the User’s personal account and browsing the Site, the data controller is the Site Owner. As the controller of the data it collects, the Site Owner undertakes to comply with the legal framework in force. In particular, it is the Customer’s responsibility to define the purposes of its data processing, to provide prospects and customers, upon collection of their consent, with complete information on the processing of their personal data, and to maintain a processing register in accordance with the reality of operations. Whenever the Site processes Personal Data, the Site Owner takes all reasonable measures to ensure the accuracy and relevance of the Personal Data with regard to the purposes for which the Site processes them.

Data processed

The Site may process all or part of the following data: to enable browsing on the Site and the management and traceability of services ordered by the user (login and site usage data, billing, order history, etc.); to prevent and combat computer fraud (spamming, hacking, etc.): device used for browsing, IP address, password (hash); to improve browsing on the Site: login and usage data; to conduct optional satisfaction surveys on the Site: email address; to conduct communication campaigns (SMS, email): phone number. The Company does not sell your personal data and uses it only for statistical and analytical purposes.

Rights of access, rectification and objection

In accordance with European regulations, Users of the Site have the following rights: right of access (Art. 15 GDPR), rectification (Art. 16 GDPR), updating, and completeness of User data; right to block or erase personal data (Art. 17 GDPR) where it is inaccurate, incomplete, ambiguous, outdated, or where collection, use, communication or storage is prohibited; right to withdraw consent at any time (Art. 13-2c GDPR); right to restrict processing (Art. 18 GDPR); right to object to processing (Art. 21 GDPR); right to data portability for data provided by Users when such data is processed automatically based on their consent or a contract (Art. 20 GDPR); right to determine the fate of their data after death and to choose whether the Site should disclose their data to a third party they have designated. Once the Company becomes aware of a User’s death and in the absence of instructions, the Company undertakes to delete their data unless retention is necessary for evidentiary purposes or to comply with a legal obligation.

If the User wishes to know how the Company uses their Personal Data, or requests rectification or objects to processing, the User may contact the Company in writing at: WhenToCop? - Personal Data Service - DPO - 26 Cours Exelmans, 78150 Le Chesnay-Rocquencourt, France or by email at hello@whentocop.fr.

In this case, the User must specify which Personal Data they would like the Company to correct, update or delete, identifying themselves precisely with a copy of an identity document (ID card or passport). Requests for deletion of Personal Data will be subject to the legal obligations incumbent on the Company, particularly regarding document retention or archiving. Finally, Users may lodge a complaint with the supervisory authorities, in particular the CNIL (https://www.cnil.fr/en/complaints).

Non-disclosure of personal data

The Site is prohibited from processing, hosting or transferring information collected about its Clients to a country outside the European Union or recognized as “inadequate” by the European Commission without prior notice to the customer. However, the Site remains free to choose its technical and commercial subcontractors, provided that they offer sufficient guarantees with regard to the requirements of the GDPR (No. 2016-679).

The Company undertakes to take all necessary precautions to preserve the security of the information and in particular to prevent it from being disclosed to unauthorized persons. However, if an incident affecting the integrity or confidentiality of Customer Information is brought to the Company’s attention, it shall inform the Customer as soon as possible and indicate the corrective measures taken. In addition, the Site does not collect any “sensitive data”. Users’ Personal Data may be processed by the Company’s subsidiaries and subcontractors (service providers), exclusively to achieve the purposes of this policy. Within the limits of their respective roles and for the purposes mentioned above, the main persons likely to have access to Users’ data are primarily our customer service agents.

Incident Notification

Despite our best efforts, no method of Internet transmission or electronic storage is completely secure. Accordingly, neither the Company, nor the Site, nor the Host, nor their representatives, officers, agents or employees (including, without limitation, the Company’s Data Protection Officer) can guarantee absolute security. If a security breach is discovered, the Company will notify affected Users so that they can take appropriate action. The Company’s incident notification procedures take into account its legal obligations, whether at national or European level. The Company undertakes to keep Users fully informed of all matters relating to the security of their account and to provide them with all necessary information to help them meet their own reporting obligations.

No personal information of Site Users is published without their knowledge, exchanged, transferred, assigned or sold on any medium to third parties. Only the hypothetical acquisition of the Company and its rights would allow the transmission of such information to the potential acquirer, who would in turn be bound by the same obligation to retain and modify data with respect to the Site’s user.

Cookies

Unless you choose to disable cookies, you agree that the Site may use them. You can disable these cookies at any time free of charge using the deactivation options available to you and described below, noting that this may reduce or prevent access to all or part of the services offered by the Site.

A “cookie” is a small information file sent to the User’s browser and stored in the User’s device (e.g., smartphone) (hereinafter referred to as “Cookies”). This file includes information such as the User’s domain name, the User’s Internet access provider, the User’s operating system, and the date and time of access. Cookies cannot damage the User’s device.

The Company may process the User’s information regarding their visit to the Site, such as the pages viewed and searches performed. This information allows the Company to improve the Site’s content and the User’s navigation experience. Cookies that facilitate browsing and/or the provision of services offered by the Site can be managed in the User’s browser settings to accept or refuse them, either systematically or depending on the sender. The User may also configure their browser so that acceptance or refusal of cookies is offered on a case-by-case basis before a Cookie is likely to be stored on their device. The Company informs the User that, in this case, not all features of their browser software may be available.

If the User refuses to store Cookies on their device or browser, or if the User deletes those stored there, the User is informed that their browsing and experience on the Site may be limited. This may also occur when the Company or one of its providers cannot recognize, for technical compatibility purposes, the type of browser used by the device, language and display settings, or the country from which the device appears to be connected to the Internet. In such cases, the Company assumes no responsibility for any consequences related to degraded operation of the Site and services resulting from (i) the User’s refusal of Cookies or (ii) the Site being unable to save or consult Cookies necessary for their operation due to the User’s choices. For managing Cookies and User preferences, the configuration of each browser is different. It is described in the browser’s help menu, which will let the User know how to modify their Cookie preferences. The User may change their Cookie preferences at any time.

To read WhenToCop?’s cookie policy, click here.